.sp-shell{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--bg);grid-template-columns:320px 1fr 290px;gap:0;height:calc(100dvh - 190px);min-height:480px;display:grid;overflow:hidden}.sp-iconbtn{width:34px;height:34px;color:var(--fg-muted);cursor:pointer;background:0 0;border:0;border-radius:50%;flex:none;place-items:center;display:grid}.sp-iconbtn:hover{background:var(--bg-soft);color:var(--fg)}.sp-iconbtn.is-active{background:color-mix(in srgb, var(--violet-700) 10%, transparent);color:var(--violet-700)}.sp-back{display:none}.sp-info-toggle{margin-left:auto;display:none}.sp-context-scrim,.sp-context__head{display:none}@media (max-width:1180px){.sp-shell{grid-template-columns:300px 1fr}.sp-info-toggle{display:grid}.sp-context{z-index:70;border-left:1px solid var(--border);visibility:hidden;width:min(340px,92vw);height:100dvh;transition:transform var(--dur-base,.2s) var(--ease-out,ease-out), visibility var(--dur-base,.2s);position:fixed;top:0;bottom:0;right:0;transform:translate(100%);box-shadow:-16px 0 40px #1a0f1c38}.sp-shell--context .sp-context{visibility:visible;transform:translate(0)}.sp-context-scrim{z-index:65;background:#1a0f1c73;animation:.18s fade-in;display:block;position:fixed;inset:0}.sp-context__head{justify-content:space-between;align-items:center;gap:8px;padding:2px 0 4px;display:flex}.sp-context__title{text-transform:uppercase;letter-spacing:.04em;color:var(--fg-muted);font-size:12px;font-weight:800}}@media (max-width:820px){.sp-shell{height:calc(100dvh - 92px);min-height:420px;display:block}.sp-list,.sp-thread{height:100%}.sp-list{border-right:0}.sp-shell.is-thread .sp-list,.sp-shell:not(.is-thread) .sp-thread{display:none}.sp-back{display:grid}.sp-thread__head{flex-wrap:wrap;row-gap:4px;padding:8px 10px}.sp-thread__who{flex:120px}.sp-thread__scroll{padding:14px 12px}.sp-bubble{max-width:86%}.sp-composer{padding:10px 10px calc(10px + env(safe-area-inset-bottom))}.sp-filter{padding:7px 12px;font-size:13px}.sp-channel-seg{padding:6px;font-size:12.5px}.sp-row{padding:12px 14px}}.sp-list{border-right:1px solid var(--border);flex-direction:column;min-height:0;display:flex}.sp-list__head{border-bottom:1px solid var(--border);padding:12px 14px 10px}.sp-views{background:var(--ink-50,var(--bg-soft));border:1px solid var(--border);border-radius:var(--radius-1);gap:2px;padding:3px;display:flex}.sp-view{font:inherit;color:var(--fg-soft);cursor:pointer;background:0 0;border:none;border-radius:7px;flex:1;justify-content:center;align-items:center;gap:6px;padding:7px 10px;font-size:13px;font-weight:600;display:inline-flex}.sp-view.is-active{background:var(--white,var(--bg));color:var(--violet-700);box-shadow:var(--shadow-1);font-weight:700}.sp-list__unread{color:var(--violet-700);background:color-mix(in srgb, var(--violet-700) 10%, transparent);border-radius:var(--radius-pill);padding:2px 8px;font-size:12px;font-weight:700}.sp-filters{gap:4px;margin-top:10px;display:flex;overflow-x:auto}.sp-channels{background:var(--ink-50,var(--bg-soft));border:1px solid var(--border);border-radius:var(--radius-pill);gap:2px;margin-top:8px;padding:3px;display:flex}.sp-channel-seg{border-radius:var(--radius-pill);font:inherit;color:var(--fg-soft);cursor:pointer;white-space:nowrap;background:0 0;border:none;flex:1;justify-content:center;align-items:center;gap:5px;padding:4px 6px;font-size:12px;font-weight:600;display:inline-flex}.sp-channel-seg svg{opacity:.6;flex-shrink:0}.sp-channel-seg:hover{color:var(--fg)}.sp-channel-seg.is-active{background:var(--white,var(--bg));color:var(--violet-700);box-shadow:var(--shadow-1);font-weight:700}.sp-channel-seg.is-active svg{opacity:1}.sp-topic{white-space:nowrap;border-radius:var(--radius-pill);background:color-mix(in srgb, var(--violet-700) 9%, transparent);color:var(--violet-700);padding:2px 7px;font-size:11px;font-weight:700}.sp-filter{color:var(--fg-muted);font:inherit;border-radius:var(--radius-pill);cursor:pointer;white-space:nowrap;background:0 0;border:0;padding:4px 9px;font-size:12.5px;font-weight:600}.sp-filter:hover{background:var(--bg-soft);color:var(--fg)}.sp-filter.is-active{background:var(--violet-700);color:#fff}.sp-list__scroll{flex:1;min-height:0;overflow-y:auto}.sp-row{text-align:left;width:100%;font:inherit;color:inherit;cursor:pointer;border:0;border-bottom:1px solid color-mix(in srgb, var(--border) 55%, transparent);background:0 0;align-items:center;gap:10px;padding:11px 14px;display:flex;position:relative}.sp-row:hover{background:var(--bg-soft)}.sp-row.is-selected{background:color-mix(in srgb, var(--violet-700) 6%, transparent)}.sp-row.is-selected:before{content:"";background:var(--violet-700);border-radius:2px;width:3px;position:absolute;top:8px;bottom:8px;left:0}.sp-row__body{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.sp-row__top{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.sp-row__name{white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.sp-row.is-unread .sp-row__name{font-weight:800}.sp-row__meta{flex-shrink:0;align-items:center;gap:6px;display:flex}.sp-row__time{color:var(--fg-muted);font-size:11.5px}.sp-row.is-unread .sp-row__time{color:var(--violet-700);font-weight:600}.sp-dot{background:var(--violet-700);border-radius:50%;width:8px;height:8px}.sp-row__bottom{justify-content:space-between;align-items:center;gap:8px;display:flex}.sp-row__preview{color:var(--fg-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;overflow:hidden}.sp-row.is-unread .sp-row__preview{color:var(--fg-soft)}.sp-row__tags{flex-wrap:wrap;align-items:center;gap:4px;margin-top:3px;display:flex}.sp-avatar{border-radius:50%;flex-shrink:0;place-items:center;width:40px;height:40px;font-size:13px;font-weight:700;display:grid}.sp-avatar--sm{width:32px;height:32px;font-size:11.5px}.sp-badge{border-radius:var(--radius-pill);white-space:nowrap;padding:2px 7px;font-size:11px;font-weight:700}.sp-badge--bot_active{background:color-mix(in srgb, var(--violet-700) 12%, transparent);color:var(--violet-700)}.sp-badge--open_unassigned{color:#b45309;background:#b4530924}.sp-badge--assigned{background:color-mix(in srgb, var(--success) 14%, transparent);color:var(--success)}.sp-badge--closed{background:var(--bg-soft);color:var(--fg-muted)}.sp-channel{color:var(--fg-muted);border:1px solid var(--border);border-radius:var(--radius-pill);white-space:nowrap;padding:1px 6px;font-size:11px;font-weight:600}.sp-empty{text-align:center;color:var(--fg-muted);flex-direction:column;align-items:center;gap:6px;padding:44px 20px;display:flex}.sp-empty__title{color:var(--fg);font-weight:700}.sp-empty__text{max-width:240px;font-size:13px}.sp-thread{background:var(--bg-soft);flex-direction:column;min-width:0;min-height:0;display:flex}.sp-thread__placeholder{color:var(--fg-muted);text-align:center;flex:1;place-items:center;padding:24px;font-size:14px;display:grid}.sp-thread__head{background:var(--bg);border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:10px 16px;display:flex}.sp-thread__who{flex:1;min-width:0}.sp-thread__name{white-space:nowrap;text-overflow:ellipsis;font-weight:700;overflow:hidden}.sp-thread__sub{color:var(--fg-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.sp-thread__badges{flex:none;align-items:center;gap:4px;display:flex}.sp-window-hint{color:#b45309;white-space:nowrap;align-items:center;gap:4px;font-size:12px;display:inline-flex}.sp-thread__scroll{flex-direction:column;flex:1;gap:6px;min-height:0;padding:16px 18px;display:flex;overflow-y:auto}.sp-day{justify-content:center;margin:8px 0 4px;display:flex}.sp-day span{color:var(--fg-muted);background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-pill);padding:2px 10px;font-size:11px;font-weight:600}.sp-bubble{border-radius:14px;max-width:72%;padding:8px 12px;font-size:14px;line-height:1.45}.sp-bubble__text{white-space:pre-wrap;word-break:break-word}.sp-bubble--in{background:var(--bg);border:1px solid var(--border);border-bottom-left-radius:5px;align-self:flex-start}.sp-bubble--agent{background:var(--violet-700);color:#fff;border-bottom-right-radius:5px;align-self:flex-end}.sp-bubble--bot{background:color-mix(in srgb, var(--violet-700) 9%, var(--bg));border:1px solid color-mix(in srgb, var(--violet-700) 22%, transparent);border-bottom-right-radius:5px;align-self:flex-end}.sp-bubble--mail{background:#fff;width:100%;max-width:min(680px,96%);padding:5px 5px 8px}.sp-bubble--mail .sp-bubble__meta{padding:0 8px}.sp-mailframe{background:#fff;border:0;border-radius:10px;width:100%;display:block}.sp-bubble__meta{color:var(--fg-muted);margin-top:3px;font-size:11px}.sp-bubble--agent .sp-bubble__meta{color:#ffffffbf}.sp-bubble__failed{color:var(--danger);font-weight:600}.sp-bubble__resend{margin-top:6px}.sp-composer{background:var(--bg);border-top:1px solid var(--border);align-items:flex-end;gap:8px;padding:12px 14px;display:flex}.sp-composer__input{resize:none;flex:1}.sp-context{border-left:1px solid var(--border);background:var(--bg);flex-direction:column;gap:10px;min-height:0;padding:12px;display:flex;overflow-y:auto}.sp-card{border:1px solid var(--border);border-radius:12px;padding:10px 12px}.sp-card--danger{border-color:color-mix(in srgb, var(--danger) 40%, transparent)}.sp-card__title{text-transform:uppercase;letter-spacing:.04em;color:var(--fg-muted);margin-bottom:6px;font-size:12px;font-weight:800}.sp-card__row{overflow-wrap:anywhere;margin-bottom:4px;font-size:13px}.sp-card__row--strong{font-weight:700}.sp-card__muted{color:var(--fg-muted)}.sp-actions{flex-wrap:wrap;gap:6px;display:flex}.sp-note-add{gap:6px;margin-top:6px;display:flex}.sp-note-add .field__input{flex:1;min-width:0}.sp-wissen{grid-template-columns:minmax(240px,320px) 1fr;align-items:start;gap:16px;display:grid}@media (max-width:900px){.sp-wissen{grid-template-columns:1fr}}.sp-wissen__rows{flex-direction:column;display:flex}.sp-wissen__row{text-align:left;border:0;border-top:1px solid color-mix(in srgb, var(--border) 55%, transparent);width:100%;font:inherit;color:inherit;cursor:pointer;background:0 0;flex-direction:column;gap:4px;padding:11px 16px;display:flex;position:relative}.sp-wissen__row:hover{background:var(--bg-soft)}.sp-wissen__row.is-active{background:color-mix(in srgb, var(--violet-700) 6%, transparent)}.sp-wissen__row.is-active:before{content:"";background:var(--violet-700);border-radius:2px;width:3px;position:absolute;top:8px;bottom:8px;left:0}.sp-wissen__rowtitle{font-size:14px;font-weight:600}.sp-wissen__rowmeta{align-items:center;gap:8px;font-size:12px;display:flex}.sp-wissen__editor--empty{place-items:center;min-height:320px;display:grid}